Privacy Policy

At Urnes Sérénité (urnes-serenite.com (https://www.urnes-serenite.com/)), we value your privacy. To put this into practice, we take reasonable steps to protect your privacy and manage your information.

This Privacy Policy outlines the information we collect, where it comes from, how it is used, and how it is stored.

This Privacy Policy also includes information to help you understand how the choices you make may influence the collection and use of certain information, as well as how you can contact us if you have any questions or concerns.

By using this website, contacting us, or providing personal information, you consent to this Privacy Policy, agree to abide by its terms, and consent to the collection and use of your personal information as described in this Privacy Policy, all in accordance with applicable law.

Scope

This Privacy Policy on urnes-serenite.com (https://www.urnes-serenite.com/) applies only to our website (https://www.urnes-serenite.com/) and the visitors and users of our website. It does not apply to information we collect through other online or offline channels, such as telephone operations, email or mail related to our activities, products, or services, as well as off-site marketing contacts with you.

For your convenience, this website may contain links to other websites. This Privacy Policy does not apply to third-party websites or services, and you should review the privacy policies of these sites before using them, as other websites may not handle information collected online in the same way we do. These privacy policies may include information on how to review, modify, download, or delete information, or opt out of certain practices. We are not responsible for the privacy practices, advertising, products, or content of these sites.

Updates and Changes

If we decide to modify our Privacy Policy, we will post these changes on this page at urnes-serenite.com (https://www.urnes-serenite.com/).

If you are concerned about how your personal information is used, please visit our website regularly to check for additional notices and important updates.

Issues/Questions

If you have any questions or concerns regarding our Privacy Policy, you can contact us at info@urnes-serenite.com(mailto:info@urnes-serenite.com).

Information We Collect

This section provides a general description of the type of information we may collect about you. Those who wish to communicate with us but do not want to provide personally identifiable information via the website can contact us using the address or phone numbers provided on our website.

Information You Provide to Us

We collect certain information you provide directly through this website.

We collect the contact information you provide, including:

  • Name
  • Phone number
  • Email address
  • Employer or company name
  • [Other data collected]

We collect this information with your consent, to fulfill any contract you may have with us, and as part of our legitimate business interests.

We do not intentionally seek to collect financial information you provide directly.

We do not intentionally seek to collect other information you provide directly.

We do not intentionally seek to collect other identifiable information you provide directly.

We do not intentionally seek to collect information related to your use of the site that you provide directly.

We do not intentionally seek to collect sensitive information you provide directly.

Information We Gather About You

Even if you do not submit personal information via the website, we collect browsing information about where visitors go on the website, as well as information about the technical performance of our website and services (such as connection time to the website or page download time). This information helps us see which parts of our website are the most visited and better understand the user experience. This data helps us improve the quality of the website by recognizing and providing more of the features, areas, and services that our visitors prefer.

In the process of gathering information, we may collect personally identifiable information and non-personally identifiable information (such as domain type, browser type and version, service provider, IP address, referral/exit pages, operating system, date/time, and clickstream data). We collect this information to fulfill any contract you may have with us, and as part of our legitimate business interests.

We may also create and use electronic records to compile statistics on how our visitors collectively interact with our website by collecting, aggregating, and using information about you, such as data on the type of browser and operating system used, the web pages you visit, the time and duration of your visits to our site, the search queries you use on this site, whether you clicked on items or links on the site, whether you clicked on links in emails sent by us or by third parties on our behalf, whether you opted out of certain services or sharing information, and whether you viewed or ordered certain products or services, with the goal of improving our products and services. We collect this information to fulfill any contract you may have with us and as part of our legitimate business interests.

We may obtain information about you from external sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes. We collect this information to fulfill any contract you may have with us and as part of our legitimate business interests.

If you access the website using a device, we may collect the following device-related data:

  • Device type
  • Operating system
  • Unique device identifiers
  • Device settings
  • Geolocation data
  • IP addresses
  • Browser type
  • Browser identifier
  • Clickstream data
  • User workflow progression

We collect this information to fulfill any contract you may have with us and as part of our legitimate business interests.

Widgets

A widget is a small application embedded in a web page. Widgets are typically dynamic, not static: they can provide updates on a web page, or users can interact with them. Appointment calendars and chat tools are common examples of widgets. Most widgets come from third-party companies that provide these services to us. Widgets may share data with their provider as well as with us.

We collect this information with your consent and as part of our legitimate business interests.

Google Ads, Analytics, and Other Services

Google provides several technologies to our website as part of the services offered to our users. These services may include the use of cookies, which we have described elsewhere in this Privacy Policy. You may want to check Google’s privacy and terms page on advertising to determine your options for controlling the collection and use of your information.

Likewise, Google Analytics uses cookies and device identifiers as part of its analytics services. This, along with other analytics software, tracks website usage (pages, forms, and files) and traffic (referral pages, pages visited, and exit page) to help us understand how users interact with the website. You may want to check the details on how Google Analytics collects and processes data in “How Google uses data when you use our partners' sites or apps”

We collect this information to fulfill any contract you may have with us and as part of our legitimate business interests.

How We Use Personal Information

We collect personal information in order to:

  • Operate and improve our website
  • Operate our business
  • Improve our products and services
  • Communicate with you
  • Ensure legal compliance

Operating and Improving Our Website

Here are some examples of what we mean by operating and improving our website:

  • Maintaining the operation of the website
  • Customizing your experience on the website
  • Providing support and answering questions from website users and visitors
  • Maintaining data and information security
  • Addressing issues with website functionality, engineering, and troubleshooting
  • Preventing fraud
  • Improving our website
  • Enhancing, personalizing, and developing our website
  • Personalizing experiences
  • Understanding and analyzing your use of our website
  • Understanding user needs
  • Tracking website traffic and usage trends
  • Personalizing recommendations and promotions for you

Operating Our Business

Here are some examples of what we mean by operating our business:

  • Maintaining the operation of Urnes Sérénité
  • Providing our offerings
  • Complying with legal requirements
  • Fulfilling orders and deliveries
  • Recruiting team members
  • Managing our business and keeping appropriate records
  • Participating in the sale of all or part of our business

Improving Our Products and Services

Here are some examples of what we mean by improving our products and services:

  • Developing new products, services, or features
  • Measuring, supporting, and enhancing our offerings
  • Analyzing trends and conducting research to improve our products and services

Communicating With You

Here are some examples of what we mean by improving our products and services:

  • Providing customer service
  • Sending you emails, letters, or contacting you in the manner you approve (e.g., by phone or SMS)
  • Providing updates and other information related to the website
  • Sending marketing messages
  • Sending surveys
  • Launching and managing promotions
  • Suggesting products or services that may interest you
  • Contacting you for research or informational purposes
  • Enabling online registration and providing customer service related to registration
  • Sending newsletters via email

How We Share Personal Information

We do not share your personal information outside the company unless required by law or as outlined elsewhere in this Privacy Policy.

Location of Personal Information

Of course, we must store and process your data somewhere.

We store and process your data in the following countries: Canada.

How We Secure Information

We believe in providing a safe and secure experience for all our online visitors. To this end, we have implemented security measures to protect the information we collect from you. We maintain reasonable physical and electronic security measures designed to limit unauthorized access to your personal information and protect you against criminal misuse of this information.

While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for commercial purposes can be completely secure. No security measure is perfect or impenetrable. We cannot guarantee:

  • That your information will only be viewed by authorized persons.
  • That the information you share will remain private.
  • That the information you share will not become public.

You can reduce the chances of these events occurring by using a strong password, not reusing passwords, and protecting your devices from viruses and other malicious software.

Business Transactions

If we sell our assets or merge with another company, or if our company ceases operations, the user information used by the company will be one of our assets that could be transferred to our successor. You consent to the use of your information by this successor in accordance with the terms of this Privacy Policy.

Access and Choices

You have choices regarding the information we collect.

If you do not wish to accept the ways we have mentioned in which we may use your personal information, the first and best step is to not provide us with this personal information.

If you do not wish to receive the emails we send, including those containing information or promotions, you can unsubscribe from these emails by clicking the unsubscribe link, replying with “unsubscribe,” or contacting the “help” email address below.

If you do not wish to receive other marketing materials from us or do not want us to share your personal information with other entities as described in this Privacy Policy, please send us your name, address, and email address, along with a statement indicating that you wish to unsubscribe from the dissemination of information or to stop receiving documents (or both).

Please send your information and request to:

info@marcheauxfleurs.ca (mailto:info@urnes-serenite.com)

or

Send your information and request to:

1486 rue de Montarville
Saint-Bruno-de-Montarville, QC
J3V 3T5

Children's Personal Information

This website is not intended to be used by children under 13 years old. Children under 13 should not use or submit information on the website, and their guardians should not permit them to do so. The company does not intentionally seek to collect personal information from children under 13. If such a child or their guardian notifies us, we will take reasonable steps to delete this information as quickly as possible.

Privacy Rights Under the GDPR

If you are a resident of one of the EU countries or other covered nations, and the processing of your personal information by this website is subject to the GDPR, you have certain rights regarding this information, subject to applicable law. Some questions regarding the applicability of the GDPR to non-EU businesses are relatively new, so the correct interpretation of these laws is not fully settled in some cases. In these cases, we will make a good faith effort to comply with the applicable law.

You have the following rights:

  • Right to Information – You may ask us to confirm whether we process your personal data.
  • Right of Access – You may request to access your personal data that we process; you can ask to receive a copy of the personal data you have previously provided to us in a portable, machine-readable format.
  • Right to Rectification – You may correct incorrect, inaccurate, or incomplete personal data.
  • Right to Erasure – You may request that we delete personal data that is no longer necessary or if its processing is unlawful.
  • Right to Object – You may object to the processing of personal data for marketing purposes or for other reasons related to your particular situation.
  • Right to Restriction – You may request the limitation of the processing of your personal data in specific cases.
  • Right to Human Oversight – You have the right to human intervention in automated decision-making, including the right to participate and the right to appeal.

Please submit all your requests under the EU law, as applicable, using one of these methods:

info@urnes-serenite.com (mailto:info@urnes-serenite.com)

1486 rue de Montarville
Saint-Bruno-de-Montarville, QC
J3V 3T5

We have the following obligations under the applicable law:

  • Prompt Response to Your Requests: We must respond to your requests without undue delay, and in any case, within one month of receiving the request. We may extend this period by two additional months if necessary, considering the complexity and number of requests. We must inform you of any such extension within one month of receiving your request, along with the reasons for the delay.
  • Generally, we will provide information in response to your requests free of charge, unless the requests are unfounded, excessive, or repetitive. In these cases, we may choose to refuse your request unless a reasonable fee is paid.

Our obligations include:

  • Processing data lawfully, fairly, and transparently.
  • Processing data for a limited purpose for which it was provided.
  • Minimizing data collection relative to the purpose of processing.
  • Maintaining data accuracy and keeping it up to date.
  • Limiting data retention when it is no longer necessary.
  • Protecting data from unauthorized or unlawful processing, as well as from accidental loss, destruction, or damage.

In the event of a data breach, we must notify users “as quickly as possible.” We have 72 hours to inform the competent supervisory authority. Please note that if we are not established or operating in the EU, there is no applicable supervisory authority.

If we are required to appoint a Data Protection Officer, we will also inform you of the identity and contact details of the Data Protection Officer.

Data Protection Officer: Isabelle Decamps

Contact Details of the DPO: info@urnes-serenite.com (mailto:info@urnes-serenite.com)

1486 rue de Montarville
Saint-Bruno-de-Montarville, QC
J3V 3T5

Last Updated: 01/24/2025