Sales and Delivery Policy

The Order:

The order is considered final once your payment has been received.

We reserve the right to refuse any order.

Order Cancellation:

You can cancel your order at any time before the product is dispatched for delivery.

Order Modification:

To cancel or modify an order, please call us at 450-461-1845. (tel:4504611845)

Required Information:

The information provided by the buyer at the time of the order confirms the buyer’s responsibility to ensure that the delivery address is accurate and complete.

Delivery:

Feel free to provide as much information as possible for the delivery driver.

The buyer is responsible for the recipient’s contact information provided, and Urnes Sérénité cannot be held liable if the details are incorrect.

Claims:

Claims regarding the delivered product must be submitted by email to info@urne-serenite.com (mailto:info@urnes-serenite.com), along with a supporting photo, within 48 hours of receiving the package. Any potential damages will not exceed the order amount.

It is understood that the customer will be refunded in the case of non-delivery due to our error.

This translation retains the same legal clarity as the original French version. If you need further adjustments or more sections translated, feel free to ask!